Answers to common questions and the steps to delete your account are on this page. If you cannot find what you need, or want to report a bug, email us.
You can also write to us from inside the app: Settings → Support → Send feedback.
No. On first launch you can continue as a guest and start playing right away. If you link your Google account, you can choose a username, add friends and open your account on another device too.
A guest account lives only on the device where the game is installed: if you uninstall the app or change phones, you cannot get back to it. Link your account and your name, points and friends follow you to any device you sign in on: Settings → Account → Link account. When you link a Google account for the first time, the points you earned as a guest are kept.
A guest account gets its name (such as Guest_1234) automatically, and it cannot be changed. When you link your account, you choose a username, which you can later change under Settings → Account → Change username. After a change you have to wait a while before changing it again; that screen shows how long.
On the Rooms screen, tap Create room and share the room code with your friends; they enter the code on their Rooms screen to join. Nobody can join once the match has started, so everyone should be there before it begins. If you have linked your account, you can add friends by username with Add friend on the Friends screen, and invite the ones who are online to your room.
Tap the message in the chat and choose Report, or block the player. A reported message is saved so that we can review it. You will not see messages from a player you block, and they cannot send you requests or invites; you can unblock them on the Friends screen. You can report an offensive username to us by email.
While guessing, tap the flag in the top-right corner of the question card and choose what is wrong. Your report is not stored with your name. If you want to add details, email us.
First check your internet connection. When the connection drops, a bar appears at the top of the screen and the game tries to reconnect on its own; tap Try again in the bar to retry right away. If you get disconnected during a match, your seat at the table is kept for 60 seconds. If the problem continues, email us.
If your installed version is no longer supported, the game does not open and asks you to update. Update the app from the store you downloaded it from; on Android, the Update button on that screen opens the game's Google Play page.
Yes. There are no purchases in the game; it is supported by ads shown at the end of matches. Ads never appear between rounds and are not personalized. In regions where consent is required, you can change your ad choices under Settings → Privacy and Safety → Ad privacy.
You can delete your account and the data linked to it at any time; the steps are the same for guest and linked accounts. Your username, friends, scores and match history are permanently deleted, and this cannot be undone.
Your account is deleted as soon as you confirm, and the game continues with a new guest account.
Email us a deletion request and include the following so that we can find your account:
Guest_1234, and roughly when you last played.Once we have verified your request, we delete the same data as deleting inside the app does.
[email protected]Which data is deleted, what is kept and for how long, and when your request will be completed are set out in the deletion section of the privacy policy.